Frequently Asked Questions

1. Q. How much does one “square” cover?
2. Q. What does the term “exposure” mean?
3. Q. Can I use a different exposure than the manufacturer’s recommended maximum?
4. Q. Why How do I choose between shakes and shingles?
5. Q. I need a bundle, rather than a square?
6. Q. Do I have to be a professional to buy from Tree Products Direct?
7. Q. Does Tree Products Direct ship worldwide?
8. Q. Does Tree Products Direct ship to residences? How does that work?
9. Q. Is there a limit to what I can order or the different products I can order together?
10. Q. Does Tree Products Direct install products or refer customers to installers?
11. Q. Do you offer any discounts to businesses, contractors, or roofers?
12. Q. May I see the product on the pallet before I buy?

Answers...

1. Q. How much does one “square” cover?

   A. One square will cover 100 sq. ft. of area when installed at the maximum recommend exposure.

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2. Q. What does the term “exposure” mean?

   A. The term “exposure” refers to the height of each row or the viewable portion of the shake or shingle once it’s installed.

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3. Q. Can I use a different exposure than the manufacturer’s recommended maximum?

   A. Exceeding the manufacturer’s recommended maximum exposure usually invalidates any available warranty. This may also cause curling and buckling with your shakes and shingles. It is highly recommended that you stay below the manufacturer’s recommendation. You may use an exposure that is less, but remember to recalculate your coverage or you will end up short on material.

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4. Q. Why How do I choose between shakes and shingles?

   A. Shingles and shakes have a different appearance. Shingles provide a slimmer profile and shadow line, and are considered to have a cleaner and more tailored look than shakes. Shakes are used when a person prefers a heavier profile and shadow line. Hand-split also shakes have a more rustic and looser appearance than shingles.

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5. Q. I need a bundle, rather than a square?

   A. Please visit the website of whichever name brand you want and they can point you to a dealer in your area, or consult your local Yellow Pages for information on retailers that sell in smaller quantities.

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6. Q. Do I have to be a professional to buy from Tree Products Direct?

   A. The prices on our website are offered to anyone. We do recommend that you find a licensed and reputable, and certified roofer to ensure a roof that will be both beautiful and last.

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7. Q. Does Tree Products Direct ship worldwide?

   A. We currently only ship the US and Canada. Please contact us if you need alternate shipping.

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8. Q. Does Tree Products Direct ship to residences? How does that work?

   A. Yes. A residential delivery is considered completed once the product is placed on the driveway. Some products require a vehicle with a lift-gate, depending on weight. The pallets would be lowered to the ground and pulled onto your driveway with a pallet-jack. You may be required to unload the vehicle yourself, depending on the product. Building materials are heavy and will require proper equipment or labor to accept goods on delivery. All shipping options are located in the shopping cart.

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9. Q. Is there a limit to what I can order or the different products I can order together?

   A. No. Thanks to our partner, Roadway. We can handle small to large, as well as mixed shipments. Be sure to check the pricing, though. You may require more than one truck load for your order which will affect the shipment cost.

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10. Q. Does Tree Products Direct install products or refer customers to installers?

    A. Tree Products Direct is not an installer. Some of our products recommend certified installers, so visiting their site may be beneficial. Whomever you choose, be sure that they have licenses where necessary and do the research to ensure the beauty of your product for years to come.

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11. Q. Do you offer any discounts to businesses, contractors, or roofers?

    A. The prices we show on our website are our lowest prices up front whether you are a home owner, dealer, store, roofer, etc.

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12. Q. May I see the product on the pallet before I buy?

    A. We are unable to show you the product at the warehouse.

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